TeleCMI Takes Home CCaaS (Contact Center as a Service) Excellence Award at 13th BPO Innovation Summit 2024

TeleCMI, a leading and fastest growing cloud contact center service provider across the globe, was declared as the winner of the “CCaaS (Contact Center as a Service) Excellence” Award 2024 at the 13th Edition BPO Innovation Summit & Awards 2024, which was held recently on April 23rd at The Lalit, Mumbai.

Global Contact Center Excellence

The Innovation Summit recognized TeleCMI’s dedicated commitment to delivering contact center solutions, which is pioneering across different countries besides India. Their solutions handle all inbound and outbound calls of businesses, technical setup along with the equipment, and entire maintenance.

Their primary agenda is on quality service, continuous innovation, most advanced tools, enhanced business operations, improved customer experience, all with 100% satisfaction guarantee. TeleCMI uses it simple technique “Every customer interaction counts.” The company has set its benchmark itself as the top provider and innovator in global contact center solutions and outstanding customer service practices.

AI-Powered Contact Center

TeleCMI is transforming the contact center industry with AI-powered technology designed specifically to assist agents in their daily tasks, eliminating many technical barriers and challenges.

In response to this prestigious award, Mr. Murugan Pandian, CEO and Founder of TeleCMI, said, “We are proud and excited to receive this prestigious award at BPO Innovation Summit. Our cloud contact center with AI innovation will definitely transform your business communication and enhances the customer service. And, it is the entire team’s success that resulted from their hard work and dedication.”

TeleCMI’s cloud contact center solutions are designed specifically to cater the communication needs of various businesses, regardless of the size. It offers various features like Toll-Free, Virtual, Vanity, International Numbers, Call Conferencing, Masking, Forwarding, Real-Time Analytics, CRM Integrations, and much more that helps businesses to streamline their communication process and provide top-notch customer experience.

About TeleCMI

TeleCMI is an award-winning cloud-based contact center provider trusted by over 1500+ brands worldwide. They succeeded in making a name for themselves as the top cloud communication platform in the Indian markets and across the globe.

Their recent accomplishment in achieving the award as a Leader in Asia Pacific from G2 Spring Reports 2024 stands as the testament to it. Even though their initial stage caused more difficulties, they were able to reach this point because of their strong leadership and dedication to the goal of offering top-notch cloud communication solutions.