How to Pick the Best Live Chat App?

You know how important it is to talk to your customers quickly if you have an online business. When people visit your website, they want quick answers. A live chat app helps you give them those answers. But how do you pick the right one when there are so many to choose from? We’ll help you choose the best live chat app for your business by breaking it down into easy steps in this blog.

1. Know what you need

You should think about what you need before you look at apps. Think about it:

• Would I like to talk to people right now
• Do I need to work with chat apps like Facebook Messenger or WhatsApp?
• Would I like the chat app to connect to my Shopify store?
• Do I need stuff like robots or quick answers that do things for me?

It will be a lot easier to choose if you know what qualities are important to you.

2. Look for a Simple Setup

Setting up a chat app shouldn’t take hours. Pick one that is simple to set up, especially if you’re not tech-savvy. If you use Shopify, look for apps that are made to work with Shopify shops. For example, Chatix is easy to join and gets to work right away.

3. Make sure it works on Phones

Friendly Customers don’t just use computers to shop; they also use their phones. Both computers and phones should be able to use your live chat well. Test it on your phone to ensure it looks good and is simple to use.

4. Check to see if WhatsApp is Built in

One of the most used texting apps in the world is WhatsApp. People already use WhatsApp every day, so if your chat app works with it, you can connect with them there. This can help people talk to each other better and get answers faster.

5. Take a look at Automation

You can save time by automating things. Things to look for are:

• Replies on its own when you’re not online
• Use chatbots to get answers to popular questions
• Cart recovery texts are sent to customers who didn’t check out to get them to do so.

Message apps let you set them to send automatically, so you never miss a chance to talk. Also read our blog on Keep the conversation flowing with Auto messages.

6. Look at the Plan

The live chat on your website should look and feel like the rest of it. Choose an app that lets you change the style, colour, and welcome message in the chat box to fit your brand.

7. Check out reviews and give it a Try

Read reviews from other people before you make a choice. What do folks say about the app? Is the customer service team helpful? Can I trust the app? You can try out a lot of live chat tools for free, so do that. A few days of use will help you see how it works for your team and your clients.

Last Thoughts

It doesn’t have to be hard to pick the right live chat app. Keep your business in mind, look for features that will help it, and try out the choices that will help you reach your goals. You can help your customers get the help they need right when they need it with a good live chat app that lets you answer faster and close more sales. Greeting message for Customers is very important.

There could be the best live chat for you if you want one that works with WhatsApp and Shopify shops. It’s easy to use, strong, and made for companies that need to join in real time.