Why Is On-Call Support A Necessity Nowadays?

May 17, 2019 ( PR Submission Site ) – Be it a big or small business, the pace at which the corporate world operates today, it means almost every company should consider taking customer service management services. On-Call Support is necessary especially when the business market is global and customer oriented because customers always look out for services where they can instantly get in touch with the experts who can offer the prompt solutions in case of any problematic situation arise.

VertexPlus NOC offers on-call support service which is available for 24*7/365 days so that the work can go on smoothly. Here, a dedicated team of experts handle big and small businesses to provide customers with 24 hours of on-call support.

Following Services are provided by VertexPlus NOC for Personalized Experience

  • ·         Unlimited support for customer support companie
  • ·         After hours response for emergencie
  • ·         24×7 monitoring customer service suppor
  • ·         Patching of server
  • ·         Managed firewall as a servic
  • ·         Disaster recovery as a service and many more

Benefits of On-Call Support

  • Availability of experienced Siemens’ product and system experts up to 24*7/365 days
  • Access to backup support from installation, R&D, commissioning, engineering, and maintenance
  • One point of contact for any type of technical query or problems
  • High-level system availability due to rapid system restoration
  • Continuous transparency on the status of service tickets
  • Experience from other Siemens installations worldwide
  • More satisfied road users and citizens
  • Access to the latest software updates

VertexPlus NOC not just provides companies with on-call support service when the project is going on but also continues the same even after that. Here engineers possess more than a decade of experience with excellence in resolving issues of more than thousands of customer’s problems with a huge success rate that helps to meet customer needs. The experts at VertexPlus NOC are professionals with proper training and have access to the latest knowledge and industry-leading smart tools that aid them in solving issues quickly and accurately.

About VertexPlus NOC

VertexPlus.NET helps organizations improve agility, reduce costs and drive business growth through managed services, using consultative approach, rigorous operating models, and 24×7 ongoing management and support. Our managed services and consultancy connects to your business infrastructure securely and seamlessly to provide detailed metrics and visibility. We are well-positioned to design, run and manage your server, applications and infrastructure including Network Operations Centre, Security Operations Centre along with 24/7/365 call support to troubleshoot your escalations effectively.

Contact Info

Office Address: 5070 Jonquilla Dr. Alpharetta, Georgia 30004

Phone Number: +1 561 990 1920

Email: info@vertexplus.com